PBN.LTD hosting and the PBN.LTD Hosting app
Delete your account and your data
You can ask us to delete your PBN.LTD account and everything in it at any time: your sites, their files and databases, your mailboxes, your backups and your account details. Here is how to ask, what happens and when, and the little we are required to keep.
How to ask
In your dashboard or the app
Sign in at app.pbn.ltd (or open the PBN.LTD Hosting app), go to Your Account & Settings → Edit profile and choose Delete my account, or go straight to app.pbn.ltd/account/delete. Tick the box, type your username and press Delete my account.
By e-mail
Write to [email protected] from the e-mail address on your account and say you want the account deleted. We send the same confirmation link to that address, so nobody else can delete your account for you.
What happens, and when
- Straight away: we e-mail a confirmation link to your account’s address. Nothing happens until you open it and confirm (the link works for 48 hours).
- When you confirm: any subscription that renews automatically is cancelled, so nothing more is charged. Time you have already paid for is not refunded.
- The next 14 days: your account and sites keep working as normal. If you change your mind, open the same page and press Cancel my deletion request — nothing is deleted. (Your plan then runs until its paid-up date; renew it from the Billing page to carry on.)
- After 14 days: we delete everything listed below, normally within a day. We e-mail you when it is done. This cannot be undone.
What we delete
- Every site on the account: its files, databases and settings, and the site from our servers and CDN.
- Mailboxes on your sites’ domains, with the mail in them.
- All backups of your sites, and saved site templates (blueprints).
- Your account details: name, e-mail address, phone number and company.
- Your API keys, saved connections to other services (and the keys you gave us for them), saved lists, app sign-ins and support tickets.
- Your password and sign-in: nobody can sign in to the account again.
What we keep, and why
- Invoices and payment records, for six years after the end of the financial year they belong to, because UK tax and company law requires us to keep them. They are used for nothing else.
- A short record that your account was deleted and when, without your name or e-mail address, so we can answer if you ask us about it later.
- Copies inside our disaster-recovery backups, which exist only to restore our service after a failure. They are overwritten on a rolling schedule and are gone within 12 months.
Domain names registered with us are not cancelled or transferred automatically. To keep one, move it to another registrar before you ask for deletion; otherwise it simply expires at the end of its paid term.
Questions
Can I delete just my data and keep the account?
Yes. You can delete any site on its own from your dashboard, and change or remove your details on the Edit profile page. The steps on this page are for closing the whole account.
Do I get a refund for the rest of my plan?
No. Deleting the account stops every future charge, but time already paid for is not refunded, as our Terms of Service explain.
I asked by mistake. What do I do?
Open app.pbn.ltd/account/delete and press Cancel my deletion request any time in the 14 days, or write to [email protected] and we will cancel it for you.
Can I get a copy of my sites first?
Yes, and please do: download a backup of each site from your dashboard before the 14 days are up. After that the sites and their backups are gone.
More about how we handle your data: Privacy Policy · Step-by-step guide