KB Category: Billing & Account Management

Billing & Account Management

Manage your subscription, update payment methods, fix billing errors, and handle account changes.

Understanding the Billing Tab in Your Dashboard

Understanding the Billing Tab in Your Dashboard

The Billing tab is in everyone's dashboard, but only shows invoices for Fastspring payers. Here's where to find your billing records whether you pay by Fastspring, PayPal, or Crypto.

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I've Just Paid - Why Are My Sites Still Frozen

I’ve Just Paid — Why Are My Sites Still Frozen?

Just paid and your sites are still frozen? Completely normal. Explains how payment confirmation triggers our automated unfreeze process, what checks run, and why sites return to OK state one by one — usually within 15 minutes.

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How To Subscribe After Your Free Trial Ends

How To Subscribe After Your Free Trial Ends

Your 7-day free trial doesn't require a card, so nothing is auto-charged when it ends — your sites just pause. Here's how to subscribe in 2 minutes from your dashboard, plus a full breakdown of every payment method (PayPal, Fastspring, Crypto).

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How to Switch Your Payment Method

How to Switch Your Payment Method

Need to switch from card to PayPal - or between different cards or PayPal accounts? Here's how to change your payment method on PBN LTD safely.

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How Can I Edit My Billing Details

How to Edit Your Billing Details

Need to update your card details, PayPal account, or billing address on PBN LTD? Follow the right steps for your current payment method below.

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CardDebit Card - Can't Pay

Card/Debit Card – Can’t Pay

If you are using Card/Debit Card (Fastspring) payments and you notice the 'We regret that your order could not be accepted...' notice. Here is why and the solution!

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