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Quick summary: You can upgrade, downgrade, or cancel your hosting plan at any time from your PBN LTD dashboard. How you’re charged depends on your payment method — Fastspring card payments are automatically prorated, but PayPal and Crypto changes mid-cycle start a brand new subscription and incur a full subscription charge.
How to access your subscription
- Log in at app.pbn.ltd/account/login.
- Click your name in the top-right corner of the dashboard.
- From the dropdown menu, select Subscriptions.
You’ll see your Subscription Overview, which shows your current package, the available upgrade and downgrade options, and a Cancel option next to your active subscription.
Upgrading or downgrading your plan
To change your hosting level:
- Choose a higher or lower plan from the list.
- Click on it and follow the on-screen instructions to complete the change.
You do not need to cancel your current plan first — the system handles the transition for you based on your payment method (see below).
⚠️ Important: how you’re charged depends on your payment method
The same upgrade or downgrade can cost very different amounts depending on how you pay. Read this section before making any changes.
Fastspring (Credit/Debit Card)
- Upgrades and downgrades take effect immediately.
- You’re only charged (or credited) the prorated difference between your current plan and the new plan for the remainder of your billing period.
- No need to cancel anything — Fastspring handles the transition automatically.
Example: If you’re on PBN10 and upgrade to PBN20, the system calculates only the prorated difference and charges that amount.
PayPal subscriptions
You have two options at checkout:
- Upgrade or downgrade at the next billing date (recommended) — no charge right now. Your new plan activates on your next scheduled payment date. This is the way to avoid paying twice.
- Upgrade or downgrade immediately — you’ll be charged the full subscription price of the new plan straight away. Any amount already paid for the current cycle is not credited or prorated. This effectively starts a brand new subscription from that moment.
Crypto (one-time payments)
Because crypto payments are one-off, any change mid-cycle counts as a brand new payment. You have two options:
- Change at next manual renewal (recommended) — when your current plan is due, simply choose your new plan instead of renewing the existing one. No extra charge.
- Change immediately — pay the full price of the new plan straight away. Any time already paid for is not credited.
⚠️ Important notice — manual upgrades and downgrades (PayPal & Crypto)
If you upgrade or downgrade your plan before your next billing date using PayPal or Crypto, you will be charged the full subscription price of the new plan. Any time already paid for under your current plan is lost — upgrades and downgrades are only automatically prorated when paying through Fastspring (card).
No refunds will be issued for early changes.
To avoid paying twice (a full subscription charge on top of what you’ve already paid):
- Wait until your current billing period ends before changing plans, or
- (PayPal Subscription only) select “Upgrade at the next billing period” at checkout. This will automatically ensures that when your subscription payment is next due, it will upgrade you. You will be charged for one month as normal, but for the new subscription you have chosen. Ensuring no double payments.
Cancelling your subscription
You can cancel from either the Subscriptions page or the Billing tab — whichever you find first.
- Open your Subscriptions page (or the Billing tab) from the dashboard dropdown.
- Find the Cancel option next to your active subscription.
- Click Cancel and follow the on-screen steps to complete the cancellation.
Heads up:
- Cancellation takes effect immediately — your service ends as soon as the cancellation is complete, not at the end of your paid-for period.
- Make sure to complete the full cancellation flow to stop any future billing.
- No refunds are issued for time remaining on a cancelled plan.
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Need more help?
If you’re unsure which option to pick — or you want help timing an upgrade or downgrade to avoid an unnecessary full subscription charge — open a support ticket before making any changes. It’s much easier to plan the right move than to fix it afterwards.