Short answer: Every PBN LTD hosting plan includes a full email suite — you can create mailboxes for your domain, send and receive email via webmail (or via your favourite mail app), set up forwarders, configure DKIM and DMARC, filter junk, and migrate existing email in. This guide walks you through everything from setting up your first mailbox to advanced deliverability tools.

🔐 How to access your email control panel

All email management on PBN LTD happens through a dedicated Email Control Panel, which lives inside your main dashboard. Here’s how to find it:

1. Log in to your PBN LTD dashboard.
2. Click on any site name in your main dashboard view (it doesn’t matter which domain you choose — the email panel is shared).
3. In the left-hand menu, click “Manage Emails”.
4. You’ll land on the Email Dashboard, where you’ll see a list of all your mailboxes across all domains.
5. To work with a specific mailbox, find it in the list and click the “Manage” button next to it.

🆕 A mailbox is created automatically when you add a new domain

Heads up: when you add a new domain to PBN LTD, a mailbox is set up for you by default. You don’t have to do anything extra — it’s already taken care of as part of the add-domain flow.

This works via the “Create SMTP server” checkbox on the add-domain screen. It’s ticked by default, so unless you actively untick it, a mailbox will automatically be provisioned for the new domain.

• ✅ Leave “Create SMTP server” ticked — a mailbox will be created for the new domain automatically, and you’ll find it in your Email Dashboard ready to use (after the usual MX propagation — see below).
• 🚫 Untick “Create SMTP server” — no mailbox will be created. Choose this only if you don’t need email for the domain, or if you plan to host email elsewhere (e.g. Google Workspace, Microsoft 365).

✉️ How to create a new email address (mailbox)

Once you’re in the Email Dashboard, creating a new mailbox is a couple of clicks:

1. Click the “Create Mailbox” button (or the equivalent option) within the email panel.
2. Choose your address — for example [email protected], [email protected], or [email protected].
3. Set a strong, secure password. We recommend a password manager — never reuse passwords.
4. Save — your mailbox is now provisioned.

⏳ How long before I can receive emails?

Short answer: Up to 12 hours after creating a new email address before your mailbox can reliably receive mail.

This isn’t us being slow — it’s how DNS works globally. When you create a mailbox, our system inserts and balances MX records (the DNS records that tell the world where to deliver mail for your domain) across the wider DNS network. Until those records have propagated worldwide, some sending mail servers won’t yet know where to deliver to your inbox.

• MX record propagation can take up to 12 hours.
• During that time, mail sent to your new address might bounce or appear not to arrive.
• This is normal and expected — no action needed from you, just patience.

📬 How to send & receive email (Webmail)

The fastest way to send and receive email is via the built-in Webmail client — log in from any browser, no setup required on your device.

1. Open your Email Control Panel (see section above if you need a reminder how).
2. From the main email services menu for the domain you want, click the “Webmail” option.
3. You’ll land on a screen showing every email address you’ve created for that domain, each with a “Sign in to webmail” button beside it.
4. Click “Sign in to webmail” on the address you want to use — you’ll be signed in automatically.
5. Send, receive and manage your email as normal, all within the browser.

↪️ Email forwarders

Want incoming mail to land in a different inbox you already use (e.g. your personal Gmail)? Set up an Email Forwarder:

• Email Forwarders — forward mail from one specific address (e.g. [email protected] → [email protected]).
• Catch-All Forwarders — forward mail from any address at your domain to a single destination. Useful if you want to catch typos and old addresses.

Both are managed from the same Email panel — look for the “Email Forwarders” or “Catch-All Forwarders” icon.

🚦 Do my email accounts have sending limits?

Short answer: Yes, technically — but only as anti-abuse safeguards. For normal everyday use, you’ll never hit them.

All email accounts on our platform have built-in sending limits that exist purely to protect the system from abuse (spam, mass mailing, malicious activity). They’re invisible during legitimate use — you can send and receive just like with any standard email provider, without noticeable restrictions.

• ✅ No active limits under legitimate use — send your normal business and personal mail without worry.
• 🚫 Limits only kick in during suspicious or excessive activity that could damage server reputation and harm deliverability for everyone.

These safeguards keep deliverability high for every customer — if rogue accounts were allowed to spam from our servers, every legitimate user’s mail would start landing in spam folders. Unless you’re trying to use the email system for mass spamming, you won’t ever encounter these restrictions.

📈 Boosting deliverability — DKIM & DMARC

Two extra tools in the email panel can dramatically improve whether your mail lands in the inbox or in spam:

• DomainKeys (DKIM) — cryptographically signs every outgoing email so receiving servers can verify it really came from your domain. Reduces spoofing and improves inbox placement.
• DMARC Wizard — sets a policy telling other mail servers what to do with mail that fails DKIM/SPF checks. Protects your domain from being impersonated and tells Gmail/Outlook/etc. that you’re a legitimate sender.

Both are accessible from the main Email dashboard. We recommend enabling DKIM at minimum for any domain you send important mail from.

📥 Migrating existing email in from another provider

Switching to PBN LTD from another email host? Use the Email Migration tool in the email panel to bring your existing inboxes and folders across. You’ll need your old provider’s IMAP details (host, port, username, password) — the wizard then handles the transfer for you.

🆘 Email not working? Troubleshooting checklist

If something’s not behaving, run through these checks in order — 9 times out of 10, the fix is in here:

1. Did you create the mailbox less than 12 hours ago? MX records may still be propagating. Wait the full 12 hours before troubleshooting.
2. Double-check the email address spelling — both the recipient and your own.
3. Check the password. If you’re locked out of webmail, reset it from the email panel’s “Manage” button.
4. Check your junk/spam folder — sometimes incoming mail lands there until you mark senders as safe.
5. Is your domain’s DNS resolving correctly? If the domain status in your dashboard isn’t “OK”, email won’t flow until DNS is sorted. See our DNS Resolution Troubleshooting guide.
6. Hitting “delivery delayed” or “in spam” issues? Enable DKIM and run the DMARC Wizard from the email panel.
7. Still stuck? Raise a support ticket — include the email address in question, the time you tried to send/receive, and any bounce-back error messages.

📚 Related articles

• How to update your Nameservers — required before email will work on a new domain.
• DNS Resolution & Important Considerations — full DNS troubleshooting guide if domains aren’t resolving.
• Can I add My Own TXT Records? — useful for SPF, DKIM, DMARC and other email-related TXT records.